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4 min read

Dashboard

Monitor inbound voice and outbound SMS performance, filter by dealer and date, and jump into campaigns.

The dashboard is your at-a-glance view of how outreach and inbound voice are performing across dealers.

Overview

app.engage
Dashboard with voice and SMS metrics and active campaigns
Inbound Voice and Outbound SMS cards sit above the campaign list with success and opt-out rates.

Filters

  • Dealer — scope metrics to one rooftop or all dealers you can access.
  • Date range — last 7 / 30 / 90 days or a custom range.

What the numbers mean

  • Inbound Voice — minutes, calls handled, appointments, hot leads, and human-answered transfers.
  • Outbound SMS — messages sent, appointments booked, hot leads, and overall success rate.
  • Campaigns — Active / Paused / Done / Draft tabs with per-campaign customers, SMS, engaged, appointments, and hot leads.