Available
Recall
Open recall lists, consent checks, AI intent capture, and fast handoff to service scheduling.
Built for OEM-program scale
Compliant AI texting for auto dealerships.Book service appointments,not lawsuits.
Bulk SMS campaigns, AI replies, and live BDC escalation in one thread. Designed around the consent trail, audit story, and handoff discipline OEM compliance teams need.
- Pilot cohort model
- 25 dealers
- Agent handoff target
- <60 sec
- Campaign cadence
- 1-2 touches
Recall campaign / live queue
Maria Alvarez
2021 Nissan Rogue - Recall 24V-112
Agent owned
Hi Maria, our records show your Rogue has an open recall. Would you like help scheduling service?
AI sent 9:12 AM
Can I come in Tuesday morning?
Customer 9:14 AM
Scheduling intent detected. AI paused. Routed to Dynamic BDC.
One moment while I check availability for Tuesday.
Agent reply 9:15 AM
Consent
verified
10DLC
approved
Audit
ready
The risk
The hard part is not sending texts. It is proving why every text was allowed.
Dealer outreach lives in a lawsuit-prone corner of the market. A defensible platform needs the original list, consent basis, message history, opt-out events, and human actions in one clean record.
Where vendors get exposed
- "The dealer said they had consent."
- No campaign-level export for legal review.
- Aggressive follow-up that drives opt-outs.
- AI and human agents replying at the same time.
What BDC.ai makes visible
- Consent attestation tied to every uploaded row.
- One-click audit export per contact or campaign.
- Conservative cadence with hard suppression.
- One conversation owner from AI to live agent.
Workflow
From service list to live handoff without pretending every dealer has the same stack.
01
Upload the audience
Import a dealer or OEM list, map the fields, and block records that miss consent or suppression rules.
02
Send controlled SMS
Launch a campaign with approved copy, quiet hours, pacing, and full message lineage.
03
Route the reply
AI handles simple responses and escalates scheduling intent, complaints, and anything uncertain.
04
Hand off to BDC
A live agent claims the same thread, books externally, and tags the result for reporting.
Campaigns
Built around the service campaigns dealers already run.
Recall is ready for controlled pilots. Additional service campaigns use the same intake, texting, handoff, and audit pattern.
Pilot
First service
Bring new buyers back for their first service visit with one clear SMS path to an appointment.
Pilot
Maintenance
Mileage and interval-based outreach for 5k, 10k, 15k, and other service windows.
Pilot
Lost service
Re-engage customers who have not visited the service lane in 9+ months.
Pilot
Declined work
Follow up on declined tires, brakes, and repairs with controlled offer language.
Compliance
The evidence layer is the product.
The platform is opinionated about consent, suppression, quiet handoff, and legal review because those details decide whether the outreach scales or becomes a liability.
Campaign audit export
8,412
sent
1,276
replies
92
opt-outs
Consent evidence at upload
Each row can carry consent source, timestamp, scope, and original batch lineage.
Audit exports for review
Every send, reply, AI decision, agent action, and opt-out remains exportable by campaign or contact.
One owner per thread
When an agent takes over, the AI goes silent until the conversation is released.
STOP, HELP, and natural opt-outs
Carrier keywords and plain-language removal requests update suppression immediately.
Who uses it
One platform for the program, the dealer, and the agent desk.
OEM program teams
Roll out a brand-safe nurturing layer across dealer networks without waiting on a large integration program.
Dealer groups
Centralize SMS campaigns and BDC escalation across rooftops with legal-friendly evidence.
Single-rooftop dealers
Book more service hours with existing CRM and scheduler workflows left intact.
Pilot pricing for dealer programs, not public self-serve signup.
Start with a controlled cohort, measure reply rate, escalation load, opt-outs, and booked appointments, then scale the program with real economics.