3 min read
Agents
See who is online, queue load, auto-assign rates, and completed work across the team.
The Agents page is an ops view for admins and operators — presence, load, and whether auto-assign is keeping Unclaimed moving.
Ops
app.engage
Presence
Agents set Online / Away / Offline from the sidebar. Presence feeds auto-assign and the Agents table so leads know who can take work right now.