4 min read
Customers
Search by name or phone, filter the directory, and open a customer’s multi-campaign timeline.
Customers is phone-centric. Search by name, full phone, or last four digits, then open the 360 view across campaigns, channels, and consent state.
Directory
app.engage
Customer 360
app.engage
When to use it
- A customer calls and you need the SMS history fast.
- You are investigating a compliance question on a specific phone.
- You want every campaign touch for one person, not just one thread.